For the SwimGym pool you can cancel a SWOD, Laps or dryland training by free of charge up to 12 hours before the start via the timetable in the SwimGym app or online portal. You will receive your credit back. You must cancel Try-Outs and Personal Training sessions at least 24 hours before the start of the booked session. The training will be charged for cancellations within 24 hours.
When no timely cancellation has taken place you will lose the credit and a penalty fee applies to unlimited memberships. The cancellation policy also applies when you like to change your booking or in case the training is not fully booked yet.
Too late cancellation is against the SwimGym membership agreement. In the event of repeated too late cancellations your membership will be reconsidered.
SwimGym events cannot be cancelled free of charge.