SWIMMING POOL
Questions about the SwimGym pool & memberships for the pool.
Pool Amsterdam
- What is the location of the SwimGym pool?
- What are the opening hours of the swimming pool?
- Who is the swimming pool for?
- What are the dimensions of the pool?
- Does the water in the pool contain chlorine?
- Can I use the swimming pool when I’m allergic for chlorine or suffer from asthma?
Become a member
- How can I become a member of the pool?
- Do you offer swim trials for the pool?
- I have been a member of SwimGym pool previously: do I need to join a new Try-Out?
- Previously I joined a Try-Out at the SwimGym pool, do I need to another one?
- What swimming level is needed?
- Are there any age limitations or can my child become a member of the swimming pool?
Facilities
Swim Training
- What do I need to bring for a training session?
- What kind of swimwear is allowed in the pool?
- What is a Try-Out?
- What is a SWOD?
- Are there dedicated triathlon trainings in the pool?
- What is the personal training offer in the pool?
Personal training
- Is personal personal training possible with two people?
- How can I cancel my personal training?
- How to make a personal training booking?
- What do you offer for personal training in the pool?
- What is a single session personal training at the SwimGym pool?
- What is a flexible personal training package for the pool?
Schedule / bookings
- How can I book a training for the pool?
- When can I schedule my trainings for the SwimGym pool?
- Do I always need to make a reservation for my training?
- How do I make a personal training booking?
- What are the different swimming levels in the pool?
- I cannot book a swimming session for the pool. How is that possible?
My credits
- How many pool bookings am I allowed to make?
- When do I receive the credits for the SwimGym monthly/year membership?
- When will a credit for a pool booking be deducted?
- What is the credit validity for my SwimGym monthly/year membership?
- Will my credits expire after the punchcard end date?
- Can I transfer my unused credits to my new punchcard?
Too late cancellation / no-show
Membership change / cancellation
- How can I cancel my pool membership?
- What is the notice period for my pool membership?
- Can I change my pool membership?
- Can I temporarily cancel or pause my pool membership?
- Can I temporarily cancel or pause my punchcard?
- Why do I need a doctor's statement to pause my punchcard or pool membership?
Product conditions
- Too late cancelation / no-show conditions
- Membership pause conditions
- Year membership
- Monthly membership
- Year membership - unlimited
- Monthly membership - unlimited