In case you are unable to attend you will need to cancel your booking in the schedule of the SwimGym App or SwimGym.nl (login pool). With a timely cancellation you give the opportunity to other members to join the training. Without saying the cancellation policy also applies when you like to change your booking or in case the training is not fully booked yet.
The credit will automatically be returned when you cancel your training in time. A penalty fee applies to unlimited memberships if no timely cancellation has taken place for Swod / Laps / Dryland booking. A no-show will be charged if you are absent without a cancellation.
The following time-slots apply to cancel free of charge:
- SWOD/Laps/Dryland: up to 12 hours before start time
- Personal Training/Try-Out: up to 24 hours before start time