When no timely cancellation has taken place you will lose the credit. For unlimited memberships a penalty fee of €15,- applies for every third time that no timely cancellation has taken place for Swod / Laps / Dryland booking. The cancellation policy also applies when you like to change your booking or in case the training is not fully booked yet.
Too late cancellation is against the SwimGym membership agreement. In the event of repeated too late cancellations we may change your membership or suspend the Participant Agreement. This in-line with the Terms & Conditions of SwimGym.
Tip: if you have difficulty planning your SwimGym activity in advance, try to book your activity on the same day. Often spots become available due o the 12 hours free cancellation period.