You can only cancel your pool membership via the SwimGym App or website (login):
- SwimGym App: my credits —> products —> memberships and click on status.
- Website (login): https://swimgym.virtuagym.com: click on top right arrow —> information club account —> products —> memberships and click on status
After cancellation you immediately receive an e-mail cancellation confirmation with the contract end date of your membership. Without this confirmation the membership is not cancelled.
In case you like to sign up again in the near future we appreciate your understanding to be aware of the waiting list for new and returning members.