What was the compensation announcement on March 27th?

UPDATE SWIMYM CLOSING: COMPENSATION

Dear SwimGym member,

These are unprecedented and exceptional times. We hope that you and your loved ones remain in good health and that you will get through this challenging time safe and sound.

The shutdown of sports and fitness clubs by the government is up to and including April 6th and not until June 1st (this is only for permit required events).

Naturally we follow the instructions of the Dutch government and RIVM and we are waiting for further updates whether or not new guidelines will be issued. We will keep you informed via e-mail, SwimGym App (News) and the Frequently Asked Questions on www.swimgym.nl

We truly regret the fact that you have to miss out on your swim training due to this government closing. Therefor we would like to offer you compensation to make up for your missed sessions as much as possible and, at the same time, allow SwimGym to keep offering our services in the future. SwimGym finds itself in a challenging situation. We are the only independent operating swimming pool and we need to keep the pool operational during this closure.

COMPENSATION SCHEME

The exact details of the intended compensation scheme depends on the duration of the closure and will be finalised once we reopen. We will inform you as soon as we can. The compensation scheme depends on your type of membership:

SwimGym membership (2x/week, all variants)

1. Credit compensation. For each week lost you will receive a credit to train extra. These credits are valid for a few months.

AND

2. One year subscription SwimGym.com. One year of free online coaching including training plans, instruction video's and stroke improvement courses.

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Unlimited membership (all variants)

1. Free Personal Training session. You are entitled to a private coaching session including video feedback.

AND

2. One year subscription SwimGym.com. One year of free online coaching including training plans, instruction video's and stroke improvement courses.

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Punchcard (10/30 sessions) | Personal Training

1. Extension of validity. The validity will be extended for the same period of closure which allows you to use your remaining credits.

Read the conditions of the compensation scheme here: https://tinyurl.com/yxxvztye
No rights can be derived from the intended scheme. SwimGym Terms & Conditions apply.

MEMBERSHIP DIRECT DEBIT

Your membership continues as normal and herewith the direct debit for April which will take place as usual at the beginning of the month. Given the exceptional situation and the Participant Agreement, suspension of the direct debit is not possible.