What was the announcement about the 'second closure' on November 4th?

Dear SwimGym member,
(scroll naar beneden voor Nederlands)

At the instruction of the Dutch government all public swimming pools, including SwimGym, will be CLOSED due to new corona measures as of Wednesday November 4th at 10pm up to and including Wednesday November 18th, 2020.

SwimGym opens November 19th
We will open again on Thursday November 19th. You can make your bookings one week in advance. Credits of all current bookings for SWOD/laps, Try-Out and personal training will be returned automatically.

Safety first
Needless to say we are very disappointed since all our members have been training so responsibly during the past months. Despite the fact that SwimGym is not a public swimming pool, we have not yet received a confirmation for an exception from the regional safety board. However, your safety and health are our main priorities so we will close the SwimGym.

Compensation
We truly regret the fact that you have to miss out on your swim training for the coming two weeks due to this second government lockdown. To compensate your missed training sessions as much as possible we offer you:

Daily online workouts to stay fit
Compensation closure
Read the details of our compensation below and learn how you can join our alternative online dryland workouts.

Your support makes the difference!
SwimGym finds itself in a challenging situation. We are an independent operating swimming pool and we have to keep the pool operational during this new closure. We thank you for your understanding and support to overcome these two weeks of closure together.

We will keep you informed via e-mail, SwimGym App (News) and the Frequently Asked Questions on our website.

Be safe, stay healthy!
Team SwimGym

COMPENSATION
The compensation is based on the upcoming two weeks of closure and depends on your type of membership. Due to the exceptional situation a refund is not possible.

SwimGym memberships (2 sessions/week)
- Credit compensation. Once we reopen you automatically have two extra credits to use on top of your weekly (two) credits.
and
- Alternative training. Daily online dryland workouts to stay fit.

SwimGym Unlimited memberships

- Pause option. Once we have reopened, you have the possibility to request a one-week pause of your membership in case you would like to skip one week of swimming. This option can be used before April 1st 2021.
and
- Alternative training. Daily online dryland workouts to stay fit.

Punchcards & Personal Training

- Extension of validity. After we reopened, you have the possibility to request an extension of the validity with one week on your current punchcard or personal training.
and
- Alternative training. Daily online dryland workouts to stay fit.

CONDITIONS COMPENSATION
Read all conditions of the compensation scheme here.

- The compensation scheme is only applicable for this two week closure (Nov 4th - Nov 18th).
- Exclusively valid with an active membership (membership is not cancelled, paused or changed during closure and you have no open payments).
- Compensation applies to the membership/product during closure and cannot be transferred to another membership/product.
- In the event additional measures are taken by the government, such as an extension of the closing period, we may introduce a different compensation scheme.

No rights can be derived, Terms and Conditions SwimGym Pools / Privacy apply.

ONLINE DRYLAND TRAINING
As of Thursday November 5th we offer DAILY LIVE DRYLAND TRAINING AT 10AM for our members on our YouTube channel. These 30-minute workouts are exclusively for our members and guarantee to keep you fit and flexible during lockdown.

Follow the workouts LIVE or ON DEMAND via the NEWS section in the app or online portal. The YouTube link will be available 5 minutes before the workout.