Dear SwimGym member,
Due to a nationwide lockdown, SwimGym will be CLOSED as of Tuesday December 15th (tomorrow) up to and including January 19th, 2021.😥
Depending on the press conference of the government on January 12th, SwimGym is scheduled to reopen on Wednesday January 20th. We will update you accordingly.
Let's stick together
Yes, we are sad and frustrated that this lockdown stops us from swimming for the next couple of weeks, yet again.
No, this will not stop us from sticking together as a community and overcome these crazy times we all live in.
Yes, by not swimming we contribute to beat the coronavirus and protect the vulnerable. It is our duty.
Compensation
To compensate your missed training sessions as much as possible we offer you:
• Daily online workouts to stay fit
• Compensation due to lockdown
Read the details of the compensation below and learn how you can join our alternative online dryland training.
It's beyond our control
This past year we have been challenged to adapt to the circumstances dictated by the coronavirus. The lockdown is asking a lot from all of us. We want you to know that we are doing everything we can to compensate you as well as trying to safeguard the future of SwimGym.
We thank you for your understanding and continuing support. We will keep you informed through e-mail, SwimGym App (News) and the Frequently Asked Questions on our website.
Be safe, stay healthy!
Team SwimGym
COMPENSATION
The compensation depends on your type of membership and is in line with the compensation of the previous closure:
SwimGym memberships (2 sessions/week)
• Credit compensation. For each week of closure you are entitled to one compensation credit:
- Once we reopen you automatically receive the first two compensation credits on top of your weekly credits.
- To prevent an overflow of bookings, the remaining compensation credits can be requested at the reception within the first month after we have reopened.
and
• Alternative training: online dryland workouts to stay fit.
SwimGym Unlimited memberships
• Discount on a personal training session. Receive 50% discount on a single personal training session, only upon request at the reception within the first month after we have reopened.
and
• Pause option. Once we have reopened, you have the possibility to pause your membership for a maximum of two weeks upon request at the reception. This option can be used before May 1st 2021.
and
• Alternative training: online dryland workouts to stay fit.
Punchcards, Personal Training & Try-Out
• Credits of current bookings will be returned automatically.
• Extension of validity. After we reopened, you have the possibility to request an extension of the validity with a maximum of three weeks on your current punchcard or personal training. The validity of Try-Outs will be extended automatically.
and
• Alternative training: online dryland workouts to stay fit.
MEMBERSHIP DIRECT DEBIT
Monthly and year memberships will continue as well as the direct debit for January, which will take place at the beginning of the month as usual. Given the compensation offered and the exceptional situation, the Membership Agreement does not offer a suspension or refund of the direct debit.
CONDITIONS COMPENSATION
Read the details of the compensation conditions here.
• The compensation scheme is only applicable during the closure starting December 15th up to and including January 19th 2021.
• Exclusively valid with an active membership (membership is not cancelled, paused or changed during closure and you do not have open payments).
• Compensation applies to the membership/product during closure and cannot be transferred to another membership/product.
• In the event additional measures are taken by the government, such as an extension of the closing period, we may introduce a different compensation scheme.
No rights can be derived, Terms and Conditions SwimGym Pools / Privacy apply.
ONLINE DRYLAND TRAINING
During the closure we offer daily ONLINE DRYLAND TRAINING for our members on our YouTube channel. These 30-minute workouts are exclusively for our members and guarantee to keep you fit and flexible during lockdown.
A weekly workout schedule will be published via the NEWS section in the app or online portal. Live workouts start at 10am or can be followed on demand.