ONLINE TRAINING
Questions about the online swim training & online memberships.
Online memberships
- Which content will I see when subscribing to online membership?
- When does my online membership subscription end?
- Can I change my current online membership? (Switch to month, quarter or year plan)
- How to cancel my SwimGym.com online subscription?
- Which content for online training is free of charge?
- What is the required swimming level for online training?
Payment
- Which credit cards are accepted for online membership payment?
- What to do if you do not have a credit card for purchase online membership?
- How does iDEAL recurring payments work for online memberships?
- What is the iDEAL recurring payment notice for my online membership?
- How to make a purchase, e.g. online membership, with Google Pay?
- How to make a purchase, e.g. online membership, with Apple Pay?
Account SwimGym.com
- I cannot login by SwimGym.com. Invalid email or password?
- I cannot login to the SwimGym App for SwimGym.com. How is that possible?
- How to change password of your SwimGym.com account?
- How can I adjust my online coaching swimming level?
- What are the different swimming levels for online coaching?
- May I share my log-in information with others?
Videos, training and swim courses
- Can I set my own pace for the swimming course online coaching?
- How do I know which swimming course for online coaching would be best for me?
- How can I find the right online technique video?
- How do I know which online training collection is suitable?
- Why can’t I access the online training and videos?
Analyser
- Where can I find my online Analyser?
- Until when is my online SwimGym Analyser valid?
- Who will analyse my online SwimGym Analyser?
- What are the guidelines for the video recording of My Analyser?
- How to record my Analyser videos?
- Until when will the Analyser videos remain in my account?
Training plans
- Are training plans included in my online subscription?
- How do I add a training plan to My Account?
- Where can I find my training plan?
- What is the difference between TrainingPeaks Training Plans and SwimGym Training Plans?
- I lost access to my training plan, why?
- I am a novice swimmer, can I still follow a training plan?